Frequently Asked Questions (FAQs)
Frequently Asked Questions
We have compiled most of the questions we received regarding hotel reservation. If you don’t find an answer, feel free by emailing us at firstname.lastname@example.org
Hotel check-in and check-out
Check-in Time: 2:00 PM – Check-out Time: 12:00 PM
Our hotel is compliant to international standard ensuring ease of movement for our guest with special needs. If you feel you need to ask, email our email@example.com for more information. They’ll be happy to assist you with your needs.
Cancellation or change hotel booking.
Bookings may be cancelled anytime at least seven (7) days from the intended Check-in date. To initiate cancellation and or refund, you may email us at firstname.lastname@example.org to facilitate request.
What are the types or forms of payment?
We accept Credit Card and Paypal payment. For institutional account, contact Sales Department via email through email@example.com
Refunds on hotel bookings
Refunds are made based on the original form of payment. If you paid through Credit Card, refunds will be made through it. For Paypal, it will be sent to the originating account. We do not entertain refund for Cash in lieu of other forms of payment. Credit Card refunds may reflect to the account no more than two (2) billing cycles. You will be provided with transaction receipt to follow up with the issuing agency.
Manage your booking
Bookings may be managed through an account you created while finalizing the reservation. Make sure to click on the tick box for account creation. If you haven’t done so, email us at firstname.lastname@example.org for assistance.
How to get a receipt for my hotel booking?
During reservation and upon payment of the booking online, an electronic receipt is sent to your email. However, if you wish to get a printed copy, upon check-in, kindly remind our friendly staff to provide you with the printed copy of the receipt.
Discounts and freebies?
We offer or give various forms of discounts and freebies, feel free to ask our friendly staffs upon check-in.
Other fees and taxes
All our prices already include other fees and taxes, unless otherwise indicated.